HOW TO REQUEST A REFUND
The Customer can ask for a refund or receive any other assistance regarding Esfera Benefica - Unipessoal Lda purchases via [email protected] or by phone which can be found on the website.
The Customer should specify the subject of his email letter this way: 'Refund Request'.
The payment method of the refund should be the same that was used by the Customer originally.
The refund amount should be not more than the amount of transaction.
Only the second charge is refundable because the first one the client makes independently after understanding the rules that are written on this website. The client affirms the rules by ticking the checkboxes before the first payment.
Esfera Benefica - Unipessoal Lda has the right to approve only a partial refund if the services were provided to the customer. The amount of the refund is decided according to the reason for the refund request and with complete attention and care.
Refunds can be processed only by the billing agents of Esfera Benefica - Unipessoal Lda who are responsible for that, and cash refunds are not provided.
REFUND POLICY
Esfera Benefica - Unipessoal Lda expects your confidence in our work. We ask you to read this Refund policy carefully before placing an order because it defines your rights with respect to the services you receive.
We guarantee to any our user the right for a refund, in case if provided services are not of satisfactory quality as it was described.
We want you to be sure that your rights are under our high-grade and reliable protection while you are using the services of Esfera Benefica - Unipessoal Lda. And each refund request is processed with our absolute care and effort.
The customer who has paid for the services of Esfera Benefica - Unipessoal Lda, has the possibility to get a refund according to the rules that have written below.
To be entitled to a refund, the customer should meet all the requirements. And if he does not, Esfera Benefica - Unipessoal Lda can refuse to give a refund to a customer.
Esfera Benefica - Unipessoal Lda takes responsibility for doing all our best to support the customers if any disputes about refund request appear.
This Refund Policy is related to the payments for Esfera Benefica - Unipessoal Lda services and also to the customers’ funds.
GENERAL INFORMATION
The Customer has a right to require the refund within two weeks from the day of making a purchase.
The customer can send an order for a refund via email [email protected] or via phone.
Considering the security purposes, Esfera Benefica - Unipessoal Lda can ask for the information that may help to identify the customer: email address, phone number, the first and the last name, current address, the reason of refund request or/and any other information that can be served as evidence of the wrong transaction on the Customer`s bank account.
Esfera Benefica - Unipessoal Lda processes the customer’s request as soon as it is possible. Response time depends on the reasons of the particular refund request. Anyway, Esfera Benefica - Unipessoal Lda contacts the Customer with the information about the reimbursement of money according to our policy timescales.
Refund can be authorized / declined only when the thorough verification of the provided data is done by Esfera Benefica - Unipessoal Lda.
If the customer doesn’t want to continue using the provided services, he should be unsubscribed. And it means he will not be charged again.
PROCESSING WITH THE REQUEST
Esfera Benefica - Unipessoal Lda contacts the Customer to ask for the additional information (if it is needed) during fourteen days from the day when refund request was submitted. And the requested information must be sent within fourteen days after that.
It takes time to make a final resolution connecting to a refund, and after making it, it is sent to the Customer by mail:
- within five days after receiving the last requested additional information;
- within five days after receiving the refund request if no information is requested.
In separate cases, we can proceed with a refund without the customer's acceptance.
If the refund was confirmed, Esfera Benefica - Unipessoal Lda processes it within ten business days from that particular day without any delays.
Refund cannot be approved if:
- The refund timeframe was missed;
- The Customer declined the request of sending necessary information to Esfera Benefica - Unipessoal Lda.
CHARGEBACKS
It is expected that the Customer would, first of all, the contact service provider to find a solution to any problem related to the transactions on his bank account before requesting a chargeback.
In case the Customer submits a chargeback, Esfera Benefica - Unipessoal Lda conducts an investigation and has a right to ask for additional information from the issuing bank.
If the chargeback was submitted, the Customer has no possibility to get a refund.
OTHER
Asking for a refund is not a guarantee of a refund approvement.
Any additional fees that can arise while processing a refund, should be covered by the Customer.
Esfera Benefica - Unipessoal Lda can make changes in the Terms and Conditions of Refund Policy in case of any changes in legislation or if it is expected. The Customer should check this page from time to time to be aware of any changes.
If the Customer cannot accept the adapted Refund Policy, he cannot use Esfera Benefica - Unipessoal Lda services anymore and should leave the website. The new Refund Policy applies to the Customer`s usage of services if he decides to make a new purchase on the website after these new adjustments.
Esfera Benefica - Unipessoal Lda is not liable for losses (direct, indirect, special, incidental), damages of any kind, including, without limitation, lost profits or revenues related directly or indirectly to the use of services of the Esfera Benefica - Unipessoal Lda, amount or time of processing the refund information.
30.01.2020